Netherclay House monitors and ensures quality in two main ways: an internal quality assurance system and procedures and external feedback, control and assessment.
Internal Quality Monitoring
The quality of our service is measured through regular audits. These audits involve periodic measurement of what we do, or what other people say we do, against an ideal set of performance indicators. Our measurements are based on information from regular customer satisfaction surveys, as well as direct comments and feedback.
We keep a compliment and complaint log – All complaints will be investigated and where required or warranted a written response will be sent out to you.
We keep an accident book for both service users and staff.