Netherclay House offers personalised residential care and support within a safe, homely environment in which the choices, care, support, well being and comfort of residents are the prime importance. Staff have the skills to support residents to live in a way that helps make the most of each day, tailored around individual need, activity and stimulation.

The Accommodation

Netherclay House has 35 bedrooms offering a choice of single and double rooms. There are three sitting rooms and a dining room. Two passenger lifts service the first floors.

Netherclay House also offers five self-contained apartments in the grounds, close to the main home. The apartments offer the same level of care and support as the main care home during the day, which includes help getting up, washing & dressing etc while also providing greater independence. Residents can use all the facilities and services provided by the main home, including entertainment, sitting rooms, dining room, chiropody etc.

Bedrooms

Netherclay House has a variety of rooms, some large some smaller, offering a choice of single and double rooms, with pleasant views.

Rooms have a nurse call system with call points in both bedroom and bathroom.

There is both a television and telephone point.

Residents are welcome to bring furniture and familiar items to make their room their own.

Social Rooms

There are three sitting rooms and a dining room where residents can socialise.

The Gardens

Netherclay House is set in pleasant gardens with lawns surrounding the house and walks along the river.

Residents, their family and friends are welcome to enjoy the gardens and if residents so feel they can help out and do a little gardening.

Meal Times and Menus

Netherclay House provides a well balanced menu using good fresh food.

There is choice at all meals.

We rotate a summer and winter menu.

We cater for special diets including vegetarian and diabetic.

Choice

Residents can choose from a continental style breakfast with cereal and toast etc.

At lunch and supper time there is a choice of main meals and beautifully prepared deserts and puddings.

The cook can prepare alternatives with a little notice.

Enjoy home baked cakes and biscuits at tea time or any time.

Drinks and snacks are available all day and night.

Residents can have their meals either in their rooms or in the dining room.

Visitors

Relatives and friends are welcome to visit at all times. Family and relatives are welcome to participate in the resident’s daily routine, as far as is practicable

Entertainment, Activities and Positive Atitude

Our activity co-ordinator arranges activities and the entertainment’s programme during the week, for those who want to join in. All residents are included in the way they want to be.

Activities take into account residents’ interests, skills, experiences, personalities and medical condition.

We offer a wide range of activities designed to encourage residents to keep mobile and, most importantly, keep an interest in life.

Residents may dip into activities as and when they want to.

Activities with the Staff on a Regular Basis

1. Arts and Crafts
2. Aromatherapy
3. Hand Massages
4. Parties and special meals to suite all seasons
5. Outings by mini bus
6. Summer parties and events
7. Chatting to individual residents
8. Going for walks
9. Manicures
10. Armchair exercises and Flexercise activities
11. Reading letters/magazines/newspapers
12. Helping to choose library books
13. Music and sing alongs
14. Videos
15. Talks on points of local interest
16. Maintaining life-long hobbies, crossword puzzles etc

Outings

All outings are geared to a resident’s needs and capabilities

Examples of outings:

1. A drive around the countryside
2. Visit to a garden centre
3. Visit to a pantomime or play
4. Drive into town or village

Care Plans

A care plan is set up on arrival.

Residents, family or representatives are invited to participate in developing the care plan and attending any reviews held.

Care Plan Review

Once developed, the Care Plan will be reviewed regularly with each resident to ensure that it is meeting the resident’s needs and reflects their choices and preferences.

Residents, their relatives or representatives are invited to attend reviews held.

Complaints, Feedback or General Comments, both Positive and Negative.

Netherclay House is committed to providing a good quality, personalised service, but we are all human and sometimes things may go wrong or you may not be satisfied.

For example:

• We have done something wrong
• We haven’t done something we should have done
• We have not treated you in a caring, professional manner

We are very keen to receive your feedback and comments. It is from your comments and feedback that we are able to continuously improves our service. We value both positive and negative comments.

Our promise:

• We will take all complaints seriously
• We will investigate them thoroughly
• We will inform the complainant about the outcome of our investigations
• If we have made a mistake we will put it right
• We will keep a record of your complaint

Complaints Procedure

If a resident, relative or visitor feels that there is cause for complaint, this should be discussed with the Person in Charge. If the matter is unresolved ask for the complaint to be passed on to a Director.

Age Concern

Age Concern is always available to support and give advice. They provide an advocacy service and have considerable experience and knowledge of the rights and needs of the elderly. Netherclay House would be happy to help arrange an Age Concern advocate for you.

Care Direct (Social Services help and information line)

Care Direct have considerable experience and will be able to provide links to the right people.

See Useful Contacts section for contact details.

Monitoring and Quality

Netherclay House, has various systems, which ensure that close monitoring is maintained on all of the Home’s services and procedures.

An important part of Netherclay's quality programme is to involve residents and their relatives with comments on the Home, the staff and services provided being sought regularly.

Care Quality Commission regulates and inspects care services.

See Useful Contracts section for contact details

Financial Arrangements and Fees

The Home is committed to providing value for money within a setting of a comprehensive, caring service:

The fees charged are dependent on:

• the type of accommodation required, and
• the type of care package and needs of the individual resident

A Resident can pay the fees either privately or in arrangement with Social Services.

The rules can be complicated and specialist advice should be taken.

Information is available through Care Direct or Age Concern.

Age Concern

Age Concern has considerable experience and knowledge of the rights and needs of the elderly.

Age Concern - Tel: 01823 423496

Care Direct (Social Services help and information line)

Care Direct have considerable experience and will be able to provide links to the right people.

Care Direct - Tel: 0845 3459133.

Fees for self-funding residents will usually be reviewed annually in April. Increases to the fee will be as a result of inflation within the care sector, for the provision of additional care and service or as a result of environmental factors beyond the Home's control.

Attendance Allowance

Residents in a residential home are entitled to Attendance Allowance in order to help with the cost of care.

Currently Attendance Allowance is paid by the government and is not means tested. Payments are made at either the lower level, for those who require help during the day and at the higher level, for those requiring help during the day and night.

Netherclay House can help and advise on the application for Attendance Allowance. The Benefits Agency will send any Attendance Allowances due directly to the Resident.

Useful Contacts:

Age Concern

Age Concern is always available to support and give advice. They provide an advocacy service and have considerable experience and knowledge of the rights and needs of the elderly.We would be happy to help arrange an Age Concern advocate for you.

Age Concern - Tel: 01823 423496

Care Direct (Social Services help and information line)

Care Direct have considerable experience and will be able to provide links to the right people.

Care Direct - Tel: 0845 3459133.

Care Quality Commission regulates and inspects care services.

Tel: 03000 616161